RETURNS & EXCHANGES

RETURNS & EXCHANGES

At KVO Jewelry, every piece is created and selected with care.

Because many of our designs are handcrafted, made in limited quantities, or created specifically for individual customers, return and exchange eligibility may vary depending on the item.

Please review the product description carefully before placing your order.

COMMISSIONED AND PERSONALIZED PIECES

Commissioned, personalized, or custom-made jewelry is created especially for you.

For this reason, these items are generally final sale and are not eligible for return or exchange, except in the event that an item arrives damaged or there is an error with your order.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please contact KVO Jewelry as soon as possible after receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging when applicable

We will review the situation and work with you toward an appropriate resolution.

BEFORE RETURNING ANY ITEM

Please contact KVO Jewelry before returning an item.

Do not send an item back without first receiving instructions.

HANDCRAFTED VARIATIONS

Please remember that each handcrafted piece may feature subtle variations in:

• Texture
• Hand-stamping
• Hammering
• Artisan details
• Materials
• Finishing

These natural variations are part of the handcrafted character of KVO Jewelry and are not considered defects.

Thank you for supporting handcrafted jewelry and small artisan business.

Handcrafted with Heart by KVO Jewelry.